FAQ

Answers to the most common questions about ordering, delivery and payment.

Orders

How do I place an order?

Add products to your cart, click “Checkout” and enter your delivery details. No account is required.

How do I track my order?

From the “Track order” page using your order number and phone, or from your account.

Which payment methods are available?

Currently cash on delivery.

How much is delivery?

It depends on your city and area and is shown before you confirm; delivery is free above a set amount.

Can I choose a delivery time?

Yes, choose the day and time window at checkout.

What if I receive a damaged item?

Submit a return/exchange request from your account or contact us on WhatsApp and we will handle it per our returns policy.

What are loyalty points?

You earn points on every completed order and can redeem them for a discount on future orders.

Do you serve restaurants and businesses?

Yes, send a quote request and our sales team will contact you.

Still have a question?